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Returns, Exchanges, Shipping
Shipping and Return information

Shipping and Return information

Scarves & More is a web-based accessory boutique offering quality scarves and accessories at reasonable prices.

RETURNS & REFUNDS We are proud to report that we very rarely have any returns of our products sold over the internet. Our customers are generally very pleased with the value they receive. However, we know occasions will occur which will eventually prompt a return. So here's our policy. We will gladly accept returns within 30 days of purchase for full refund provided the items returned must be in new condition and returned, postage prepaid, to us at 1424 Head of River Road, Chesapeake, VA 23322. Refunds will be processed within 30 days of receipt of the returned item. Refunds not available for shipping unless item is damaged. If any variation to this schedule occurs for any reason, including but not limited to, notifications to or from the credit card processor, you will be notified via email to the email address listed on your order. On certain occasions, and upon our sole determination, we refund by check issued within the same time parameters and mailed directly to the credit card mailing address listed on the order. An email or telephone call prior to a return is always helpful in expediting the process.

EXCHANGES We will gladly exchange merchandise for a different color or size (provided we have the new size/color in stock) for a mailing fee. This mailing fee will vary according to the weight of the item exchanged and reflects the cost of mailing. If you have an exchange, please notify us first via email to determine the mailing fee and to confirm the new color or size requested is in stock.

DELIVERY METHODS AVAILABLE STANDARD DELIVERY
  • Because most of our products are lightweight and easily packed, we use the U.S. Postal Service to deliver them. The post office will also deliver to post office boxes where required.
  • FREE  REGULAR SHIPPING FOR
    ALL ORDERS OVER $49 (up to $250) in the US!
     
       . 
                               (other shipping options available)
                      We Ship Worldwide!!!

PRIORITY MAIL

  • Because of tracking capabilities and faster service, we encourage priority. There is a small additional fee. We can ship directly from our facility with priority, and shipping is usually faster.

EXPRESS DELIVERY

  • When it absolutely, positively has to be there right away, we use Federal Express or Express Mail. It's expensive, but unfailing. Since the cost of express shipping is costly for our customers, we only use this method at the customer's request (see the shipping page). We CANNOT guarantee overnight delivery to every location, but it is overnight in many cases, particularly on the east coast. Be aware, signature is usually required.  Orders must be received by 3PM eastern in order to process that day.
Orders are generally shipped within two business days after they are placed, but often the same day. If for any reason we must vary from this schedule, you will receive email notification giving you the reason for the delay and the expected shipping date. Why? Its the GOLDEN RULE!

INTERNATIONAL SHIPPING
For international customers, we offer 
Priority Mail Internation via USPS
Canada Priority Mail International via USPS

If your package is larger than we can ship for the price of international shipping, we may opt to ship first class. Please be aware that we do not charge express fees, which means international tracking is not available. We cannot control customs delays, and have particularly had delays of over a week with Australia and other countries. Our packages all arrive eventually, however, we cannot guarantee delivery times. Thank you for your understanding.

Also, a new feature is our Canada first class package.  This is less expensive than Priority, but offers NO TRACKING at all.  USPS is dependable, but slow.  We do not list it in our shipping options, but we realize that for an inexpensive item, paying a large shipping fee is sometimes prohibitive.  We now offer a discount code, found only on this page.  If you have less than 5 items (NO PASHMINAS OR SHAWLS) please choose Canada Priority, AND use discount code CANADA1ST to get a shipping discount with no tracking.  We must go stand in line at the post office to mail a first class package, so please be aware that shipping delays could happen because of this, especially around the holidays.


Click to go to Scarves and More Home page -

Click to go to Scarves and More Home page -

Scarves and More carries many scarves and scarf clips.  Click HERE to see  our products!
SECURE On-Line Purchases can be made by Visa, MasterCard or Discover.  We also accept Paypal!
Thanks for shopping at Scarves and More!
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